Faulty Items

While we pride ourselves on quality, it’s an inevitable fact of business that products can sometimes slip through the cracks.

If your order is damaged or otherwise non-functional, you can initiate a return by contacting us by phone, email, or web message. All of our details are on our Contact page.

Please make sure you obtain proof of purchase from the Post Office upon returning the items seeing as we’re unable to take responsibility for anything lost in the post.


After our product quality team have had a look at the returned items and confirm the damage we'll begin repairing them, or manufacturing the replacement. If a repair or replacement isn’t possible you can choose a new item up to the value of the original item, or opt for a full refund.

If our product quality team conclude that a returned item is in proper working order you’ll be responsible for the cost of returning the item.


Depending on which bank you’re with and where it’s located, refunds can take 7-10 days before appearing in your account, but we will make any refund due to you within 20 working days from the despatch date. Delivery costs will be excluded from refunds. If any part of the original order is missing, you may not receive a full refund.